The demands on an organization to successfully develop and deploy an IoT connected product simply don’t match the employee skill sets of most traditional product manufacturers. Yet, 81% of companies attempt IoT on their own leading to cost overruns, products that get hacked, and gadgets.
Most traditional companies have little if any direct interaction with end-users and end-customers. In a connected world this changes. Customers now look to engage directly with a company to resolve issues, including app and connectivity support.
Most IoT projects look to benefit from new data sources, but the vast volumes of data created by connected products can quickly drown companies, leaving them information rich and insight poor. The data needs to be structured and made actionable.
The early IoT was personified by tech start-ups, but today’s IoT is impacting many industries that until now were focused on one-time customer transactions. Customers now expect a high-availability (24/7) provider for a connected product.
CPM requires a secure connectivity and messaging foundation. Low latency – literally millions of messages at sub-second speed – and doing so at scale across millions of devices.
Provides provisioning, configuration, monitoring, administration, firmware and software updates, and connected product fleet management and dashboards.
CPM provides device and end-user identity management capabilities to secure devices, and most importantly connected product data both in transfer and within other applications.
End to end security that protects both device and end user data on the device, in transit, and in the cloud - managing access, provisioning and decommissioning of a product.
Remote device support allows devices to autonomously communicate issues to OEMs, while providing critical context that can be used for automated or manual troubleshooting of issues on devices regardless of location.
Key to integrate connected product data with other primary enterprise systems, like a CRM. A CPM must have basic capabilities (standard APIs) and have out-of-the-box connectors with these systems.
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