Connectivity Changes the Game for Customer Service
The Internet of Things (IoT) introduces a new paradigm for brand and consumer relationships, in which any ‘thing’ can be connected to the Internet. It has the potential to transform customer service through the visibility and action it offers to more efficiently identify problems and create resolution. In this webinar we’ll take a closer look at how expectations for customer service are changing, how IoT supports these changing expectations, and what companies can do to start meeting them.
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