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Centralizing Home Control with Fast and Simple Deployment

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Cost savings
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Zero latency responsiveness
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Third-party compatibility
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Sales enablement
Bringing Simple, Affordable IoT-Connected Home Experiences to the Consumer

Lutron Electronics offers more than 17,000 energy-saving, wireless lighting and shade control products in more than 100 countries around the world.

The Challenge

Since its founding in 1961, when Lutron pioneered light dimmers for the home, the company has had an unwavering commitment to delighting customers and innovating top-quality products.

This is evident in Lutron’s premium connected home solutions, which it has been selling through professional dealers since 1990. The solutions are a hit with high-end customers who want to remotely control lights and shades and require large-scale, complex installations. Reaching mass-market consumers, however, required a different approach.

“Customers love our connected home products. We knew if we could make them easy and affordable for the average homeowner, we’d have a winner,” said Matt Swatsky, Caséta Wireless product manager at Lutron. The challenge was that Lutron’s premium solutions, built with proprietary remote access technology, were more time-consuming and costly to make, deploy and manage.

The Solution

Lutron envisioned a connected home offering that could be deployed in minutes and easily controlled through a smartphone app. The company turned to LogMeIn for its connected product expertise and Xively Internet of Things (IoT) Platform.

“We believe the IoT isn’t just about connectivity. It’s about making things work better for customers. LogMeIn shares this vision,” said Swatsky. “LogMeIn’s robust platform, Internet of Things expertise, and ability to deliver quickly on its promise were key selling points.”

According to Swatsky, “LogMeIn offered a proven platform, IoT expertise, attractive pricing and the ability to deliver quickly on its promise. In just four months, we went from concept to field-ready product.”

LogMeIn Professional Services leveraged LogMeIn’s Xively IoT Platform to power the remote connectivity of Caséta Wireless. The Xively platform is built on LogMeIn’s proven, highly-scalable, Gravity cloud infrastructure, which supports millions of secure connections between people, devices and data across the globe. Lutron Smart Bridge, a hub that connects and controls Lutron Caséta Wireless dimmers and Lutron Serena® and select Sivoia® QS remote-controlled shades, connects the customer’s home to a smartphone, tablet, or Apple Watch. LogMeIn consultants used Heroku to develop remote connectivity in the Lutron mobile app, enabling consumers to control Lutron devices via the Smart Bridge from any iOS- or Android-based phone or tablet, from anywhere in the world.

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Lutron envisioned a connected home offering that could be deployed in minutes and easily controlled through a smartphone app.

“LogMeIn Professional Services played a big role in accelerating our time-to-market. Their IoT expertise and deep knowledge of the Heroku platform helped us create a strong connected home solution, fast.”

Matt Swatsky, Caséta Wireless product manager, Lutron Electronics

Key takeaway

Lutron envisioned a connected home offering that could be deployed in minutes and easily controlled through a smartphone app. The company turned to Xively for its connected product expertise and platform, as well as the ability to develop a solution that could easily integrate with smart home networks like Amazon Alexa, Nest, Apple HomeKit and more.

Case Study Results

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Cost savings

With its affordable price tag and easy deployment, Lutron Smart Bridge and app meet the consumer needs. Xively makes it possible to develop faster and at lower-cost, so these savings are passed to consumers thus alllowing quick market deployment at a compelling offering.

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Zero latency responsiveness

Due to Xively's IoT Platform the Lutron Smart Bridge provides a remote connected experience that is just as fast as turning on a light.

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Third-party compatibility

The Lutron Smart Bridge is compatible with Caséta Wireless in-wall and lamp dimmers, Lutron Serena, Triathlon® and select Sivoia® QS shading solutions, and Pico® remote controls. It will also be compatible with third-party devices, such as the GE telligent™ LED bulb, enabling an even richer connected home system.

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Sales enablement

Lutron has the ability to collect anonymous usage data for its Smart Bridge hub, app, and connected devices. By analyzing overall patterns, the company gains insight that informs product development and enables it to continue to take care of its customers and innovate with high-quality designs.